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SOCIAL STRATEGY AT CISCO Read the following case first and then write the essayPlease follow the writing requirements (more details in the drop files):Analyzing the case should take the following steps:Defining the issue(s)Analyzing the case dataGenerating alternativesSelecting decision criteriaAnalyzing and evaluating alternativesSelecting the preferred alternativeDeveloping an action/implementation planAnswer Preview………There’s an urgent need to scale up the Cisco Learning Network’s certification efforts. Cisco introduced innovative software and hardware into the market so as to secure a successful place in the future. To do this, however, the company needed more and more skilled personnel to take up the numerous opportunities this innovation presented. As observed by Cisco’s senior Vice president of technical services Joe Pinto, there lacks sufficient talent across the globe to set up both Cisco’s and its partners’ networks. The lack of qualified

personnel to do this would mean that the company cannot execute. Therefore Cisco consolidated all the certifications and learning centres across Cisco and its affiliates into one body, Cisco Learning Network, whose helm Cisco trusted Jeanne with. The program was a success for both Jeanne and the company but this would soon change. The survey conducted in 2013 to check on the status and progress of CNAs, being in business meant that they had to scale up the heights with partners. This means that certification needed to escalate as fast as possible. We are talking of a market shortage of about 1 million personnel supply shortage. The move called for an improvement in certifications and re-skilling of the personnel to enable the company to shift from switching and routing to more advanced innovations. Jeanne’s goal was to be everywhere, this, of course, meant leveraging the CLN and the company’s partners……………APA 1900 words
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