In discussing Organizational Excellence, let’s start with an analysis of your organization or one with which you are familiar. Take the Organizational Diagnosis Questionnaire that is found above Provide a detailed analysis of what is working and what is not working. From time to time organizations consider it important to analyze themselves. It is necessary to find out from the people who work in the organization what they think. This questionnaire will help the organization that you work for analyze itself. DO NOT put your name anywhere on this questionnaire. Please answer all forty questions. Be open and honest. For each of the forty statements, circle only one number to indicate your thinking. Agree Strongly-1, Agree-2, Agree Slightly-3, Neutral-4, Disagree Slightly-5, Disagree-6, Disagree Strongly-7 Transfer the numbers you circled on the questionnaire to the blanks below, add each column, and divide each sum by five. This will give you comparable scores for each of the eight areas. 1 __2__ 5 _1____ 2 _2____ 7 ___2__ 9 ___3__ 14 ___1__ 10 __4___ 15 ___1__ 17 __2___ 22 __3___ 19 __3___ 23 __4___ 26 __1___ 30 ___3__ 27 __2___ 38 ___3__ 32 __2___ 37 __2___ 33 __2___ 40 ___4__ __10__ ___10__ __13____ ____14__ Total Total Total Total __2___ ____2_ ___3__ __3___ Average Average Average Average 3 __1___ 6 __1___ 4 ___5__ 8 __7___ 11 __2___ 12 ___7__ 13 ___2__ 16 _7____ 20 _4____ 18
__7___ 21 __7___ 25 __3___ 28 ___2__ 24 ___7__ 29 __3___ 31 __2___ 35 ___2__ 34 __2___ 36 __3___ 39 ___2__ ___11___ __24____ ___20___ ___21___ Total Total Total Total __2___ ___5__ ___4__ __4___ Average Average Average Average A crucial consideration is the diagnosis based upon data interpretation. The simplest diagnosis would be to assess the amount of variance for each of the seven variables. In relation to a score of 4, which is the neutral point, scores above 4 would indicate a problem with the functioning of the organization. The closer the score is to 7 the more severe the problem would be. Scores below 4 indicate the lack of a problem, with a score of 1 indicating optimum functioning. Another diagnostic approach follows the same guidelines of assessment in relation to the neutral point or score of 4. The score of each of the forty items on the questionnaire can be reviewed to produce more exacting information on problematic areas. Thus, diagnosis would be more precise. For example, let us suppose that the average score on item number 9 is 6.4. This would indicate not only a problem in organizational purpose, but also a more specific problem in that there is a gap between organizational and individual goals. This more precise diagnostic effort is likely to lead to a more appropriate intervention in the organization than the generalized diagnostic approach described. Appropriate diagnosis must also address the relationships between the boxes to determine the interconnectedness of problems.