Throughout this week, you will learn how to respond appropriately and in a positive manner verbally, non-verbally and through listening attentively to increase the likelihood of meeting customer satisfaction and increase customer loyalty. This is important to an organization to expedite the service experience of customers (internal and external). , be sure to review the following resources: A distracted restaurant server encounters challenges while interacting with an external customer. Jane (server); Brian (supervisor); Mrs. Marks (external customer); Fellow employee. Once you have reviewed the short video draft an initial response to the questions below and then return to this discussion again later in the week to participate actively in this discussion. Discussion responses should be from the perspective of a customer service representative. Remember to use your textbook and other academic resources to justify your responses. Discussion Questions A distracted office worker loses customer focus when dealing with an external customer. Joe (office worker);
Mrs. Vogel (external customer). Once you have reviewed the short video draft an initial response to the questions below and then return to this discussion again later in the week to participate actively in this discussion. Discussion responses should be from the perspective of a customer service representative. Remember to use your textbook and other academic resources to justify your responses. Discussion Questions A food service professional interacts with a customer in a noisy restaurant. Jane (server); Mrs. Marks (external customer). Once you have reviewed the short video draft an initial response to the questions below and then return to this discussion again later in the week to participate actively in this discussion. Discussion responses should be from the perspective of a customer service representative. Remember to use your textbook and other academic resources to justify your responses. Discussion Questions https://www.youtube.com/watch?v=fUh3TfkZFc0 https://www.youtube.com/watch?v=A_hOGCaeC5w&t=31s https://www.youtube.com/watch?v=gT8NyyGNlTg&t=63s