Engaged EmployeesEveryone has probably had some experience with a customer service representative who was engaged and, unfortunately, with at least one who was disengaged. Reflect on those experiences as you create a post in which you respond to the following questions:Without naming the company, describe a time when you interacted with an engaged employee. When you interacted with an engaged customer service representative, how did it make you feel about the brand? What did the person do that demonstrated engagement? How did it feel when you walked away from the experience?Without naming the company, describe a time when you interacted with a disengaged employee. When you interacted with a disengaged customer service representative, how did you feel about the brand? What did the person do that demonstrated engagement? How did it feel when you walked away from the experience?How were the two interactions different? How did they influence your choices as a consumer or
customer?Answer preview
.I had mistakenly picked a wrong product (X) from a company, whereby I was forced to re-visit the place for the change of the product. In the company, I presented my case to an engaged employee, who appeared to be committed to her duties. Though, I had picked a wrong product, the convincing power of the customer service representative made me believe that the product I had carried was better than the one I was coming for (Y). However, since I loved product Y, I was forced to purchase both products X and Y, due to how the customer service representative convinced me. After the demonstrations from the customer service, I realized that the product X that I had mistakenly purchased previously was more worth than product Y that I had loved. The customer service representative was sure that I would buy both products and therefore, she opened the products and demonstrated to me on how they operate
. APA 355 words
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