Blog

Decision problemRead the following case study and answer the following questions for this conference discussion: What is the decision problem (the decision that needs to be made)? What is the root cause of the issue? What are the symptoms of the issue? What are the assumptions you are making? Identify three alternative decisions that Alex can make.  Explain and support your reasoning. What are the associated consequences of each of the the alternative decisions you identify? Make sure you use resources to support your answers.Case StudyAlex was the general manager of a corporate division office.  His company developed large software systems.  Alex had four program managers reporting to him, each with a program worth between $3 and $6 million.  Dave was one of those program managers.Alex arrived at work one Monday morning at 8:00 a.m.  By 8:01 a.m., every member of the finance department was lined up outside his office complaining that someone had stolen all their computers right off their desks.The first question Alex asked was, “Had we been robbed?”  By 8:15 a.m. he knew the answer.  No robbery had occurred.  The computers were not taken from the building, they had just been moved.  All of the computer from the finance department had been found on the desk of Dave’s engineering team.  Dave’s team was made up of 15 system analysts and programmers working on a 2-year program worth about $4 million.Alex instructed the financial staff to leave the computers on the engineer’s desks for now, until he could figure out exactly what happened.  The financial staff was understandably ready to tar and feather Dave, while Alex’s job was to keep everybody calm.  Without any real information, Alex’s goal was to m

ake sure everybody remained calm and didn’t come to their own conclusions.By 8:30 a.m. Dave had arrived at the office, but none of his team had yet arrived.  When Dave arrived Alex asked to see him in him office alone.  “What the heck happened, Dave?”  Alex didn’t yell it out, he just said it with emphasis on the word “What”.Dave calmly explained that his team had committed to the customer that a specific deliverable would be in the customer’s hands by Monday morning.  The team decided the only way to get it done was to work through the weekend.  By Saturday afternoon they realized they were not going to get it done unless they had more computing power.  So they took the computers off the desks of the finance department.  They worked through Sunday and late into Sunday night and got the product delivered to the customer on time, Monday morning.  When they left Sunday evening they were just too tired to put the computers back on the desks of the financial staff.  So Monday morning when the financial staff arrived they found no messages, no thank-you notes, no explanations, and no computers.Dave’s team had worked hard and had delivered the product to the customer on time.  The financial staff was upset but the customer was happy.preview of the answer…The decision that is to be made is to find out why Dave’s team did not return the finance department computers. We all agree that they had been working on customer’s deliverable product, which they wanted delivered in time. However, they did not consider their colleagues in the finance department when they moved their computers and failed to return them. This brought about inconvenience to the people in that departmentAPA 694 words
$10.00 – Purchase Checkout