Contents Case-1 Risk Management Case Study Assignment NASA/BP/Napoleon/Healthcare.gov Assignment Approach and Content Format Case-2 Quality Management Case Study Assignment Toyota/Healthcare.gov Assignment Approach and Content Format Case-3 Project Control Case Study Assignment Denver Airport Assignment Approach and Content Format You have your choice of four scenarios: = or = = or = = or = In both the NASA and BP cases, as in the Toyota case below, operations ceased for a time after the disaster while an investigation and remedial action was taken. In the case of Healthcare.gov, they tried to investigate and fix the system on the fly without taking it down. Napoleon, of course, retreated. He must have wondered what had happened, too. What happened in these cases and Do a brief case study of any one of the above scenarios. There is a plethora of information available online about each of these cases. You may also do physical bricks-and-mortar library research if you wish. This is intended to be a short case study not an extensive research paper. With so much information available, it would be easy to spend too much time on researching this and/or writing it up. Please dont do that. The important thing is to find and Additionally, please do not digress into political issues. While they may or may not be relevant, this is not a political science course, but an IT project management course, so please concentrate on the IT project risk management issues. to both explain your cases risk management processes and to discover, define, and analyze the problems they had with managing risk. Explain what went wrong that is, both the proximate and underlying causes of the failures what they did about it, and how it relates to project risk management. There are many different kinds and purposes of case study (from marketing to business management to scientific research), each of which have their own approaches and formats. If you are familiar with a case study approach or format that is an appropriate fit for this case, you may use it. However, please do not attempt to shoehorn this case into an inappropriate approach or format. (1) What was the situation that led up to the disaster? (2) What had NASA, BP, Napoleon, or the Healthcare.gov team thought the risks were prior to the disaster? (3) What had their risk management and safety processes been prior to the disaster? , make sure that your analysis includes lessons learned and how the case relates to risk issues. You may use qualitative analysis of risks and intangibles. Quantitative analysis is not required. The paper should be in It should include a title page and reference page (in APA format). If you wish, it may include a table of contents and/or an executive summary (each on its own page). None of these count against the 3 page limit. It may be single or double spaced as you wish. The content should be presented in an appropriate format with clear section headings relating to the approach taken for the case study and to the findings of the study. (This does not mean that your headings should repeat the questions above. Rather, let your headings follow your essays outline structure.) Also, please remember that your submission must be new work that you have originally written for this specific assignment and not written for any other course. You have your choice of two scenarios: = or = However, as everyone is now familiar with, they both had serious quality issues. Toyota in 2009-2010 recalled millions of vehicles and stopped production entirely for several months while they used problem-solving techniques to diagnose and remedy their quality problems due to crashes and fatalities. The Healthcare.gov Web site was essentially inoperable and few people could use the site to sign up for health insurance. What happened and how does it relate to quality? Do a brief case study of Toyotas or the Healthcare.gov Web sites quality situation. There is a plethora of information available about this online. Use a Web search to find relevant material. This is intended to be a short case study not an extensive research paper. With so much information available, it would be easy to spend too much time on researching this and/or writing it up. Please dont do that. The important thing is to find and summarize Toyotas / quality problems and their approach to the problem. Additionally, please do not digress into political issues. While they may or may not be relevant, this is not a political science course, but an IT project management course, so please concentrate on the IT project quality management issues. Use the both explain Toyotas or quality management processes and to discover, define, and analyze the problems they had with quality. Explain what went
wrong, how Toyota or the Healthcare.gov team discovered the problems, what they did about it, and how it relates to quality considerations. Note: If you elect to study the Healthcare.gov Web site, then please understand that the case is that of the Web site and the information system behind it. The case is not about the Affordable Care Act itself nor is the case about the politics of it. This is not a class in government and politics. So limit your focus to the risk, quality, and project management of the technical Web site and information system, not on health care financing and not on politics. There are many different kinds and purposes of case study (from marketing to business management to scientific research), each of which have their own approaches and formats. If you are familiar with a case study approach or format that is an appropriate fit for this case, you may use it. , make sure that your analysis includes lessons learned and how the case relates to quality issues. The paper should be in It should include a title page and reference page (in APA format). If you wish, it may include a table of contents and/or an executive summary (each on its own page). None of these count against the 3 page limit. It may be single or double spaced as you wish. The content should be presented in an appropriate format with clear section headings relating to the approach taken for the case study and to the findings of the study. (This does not mean that your headings should repeat the questions above. Rather, let your headings follow your essays outline structure.) Also, please remember that your submission must be new work that you have originally written for this specific assignment and not written for any other course. Use a Web search to research the problems with the Denver International Airport (DIA) and/or with its computerized baggage handling system (CBHS). The CBHS, for instance, had such serious problems that it blew all three legs of the triple constraint: It went illions of dollars over budget, was so late that it delayed opening of the entire airport, and did not meet either its original scope or its changed scope. Do a brief case study of DIA CBHSs project management and project change management situation. There is a plethora of information available about this online. Use a Web search to find relevant material. You may also do physical bricks-and-mortar library research if you wish. This is intended to be a short case study not an extensive research paper. With so much information available, it would be easy to spend too much time on researching this and/or writing it up. Please dont do that. The important thing is to find and summarize DIA CBHSs project management problems and their approach to the problems. Explain from a project management and project change management point of view what went wrong, what they did about it, whether that was successful or not, what (if anything) they did about , and so forth until the end of the project. There are many different kinds and purposes of case study (from marketing to business management to scientific research), each of which have their own approaches and formats. If you are familiar with a case study approach or format that is an appropriate fit for this case, you may use it. : (1) What was the nature of the project? (2) What was its initial scope? (3) What led up to the problems? (4) What was the changed scope? (1) Did they eventually complete the original project scope (regardless of whether or not it was on schedule or within budget)? (2) Did they eventually complete the changed project scope (regardless of whether or not it was on schedule or within budget)? (3) At completion or termination of the project, what was the CBHSs final status? (1) Does the public believe the DIA CBHS was a success and is a well-functioning system? (2) If you have ever flown through DIA yourself, which airline did you use and what is your personal view and opinion of the current baggage handling system? The paper should be in It should include a title page and reference page (in APA format). If you wish, it may include a table of contents and/or an executive summary (each on its own page). None of these count against the 3 page limit. It may be single or double spaced as you wish. The content should be presented in an appropriate format with clear section headings relating to the approach taken for the case study and to the findings of the study. (This does not mean that your headings should repeat the questions above. Rather, let your headings follow your essays outline structure.) Also, please remember that your submission must be new work that you have originally written for this specific assignment and not written for any other course.